Support
FAQ and contact for Vortex (music player)
FAQ
How do I add a music folder?
Go to More › Registered Folders and pick a folder on your device (internal storage or SD card). Vortex scans the songs automatically and lists them by artist, album and genre in the Artists tab. On Android, access is granted only to the folders you choose.
How do I connect to my NAS or PC (SMB)?
In More › Registered Folders, add an SMB connection and enter the IP address of your NAS or PC (for example 192.168.0.10) and, if needed, the user name and password. "SMB search" finds devices on the same Wi-Fi. If the list of shares does not appear, enter the share name as well, such as "192.168.0.10/ShareName". Also check that SMB2 / SMB3 is enabled on the NAS and that your device and the NAS are on the same network. On iPhone and iPad, turn on Settings → Vortex → Local Network.
How do I play music from Dropbox, WebDAV or Google Drive?
Connect from More › Server & cloud settings. For Dropbox, sign in with your browser or the Dropbox app and allow read access. For WebDAV, enter the server URL, user name and password. Google Drive (beta) connects with read-only access. Open a folder and tap "Add to library" to add it. Vortex never changes or deletes files in your cloud storage.
Which file formats are supported?
MP3, AAC / M4A, FLAC, WAV, AIFF, OGG / Opus and M4B / M4R. ALAC (Apple Lossless) plays on devices that support it. APE, WMA and DSD are not supported.
A song is marked "Unsupported"
The song is in ALAC (Apple Lossless) format and your device cannot decode ALAC. Tapping it will not start playback. Converting it to a supported format such as FLAC makes it playable.
How do I show lyrics (.lrc)?
Vortex shows lyrics embedded in the song, or an .lrc file with the same name in the same folder (for example 01 Song.mp3 and 01 Song.lrc). Time-stamped .lrc lyrics scroll along with playback.
How do I connect to Emby or Jellyfin?
In the Android app, sign in to your Emby or Jellyfin server from More › Server & cloud settings to play its music library. This is a Pro feature (free to try for 7 days after installing).
Pro is not active after purchase / I changed devices
Tap "Restore purchases" on the purchase screen. Pro is a one-time purchase, so with the same Google account (Android) or Apple ID (iPhone and iPad) you can keep using it after reinstalling or switching devices at no extra cost.
I forgot my lock PIN
You need to clear the app's data from your device settings (registered folders and history are also removed).
Contact
If the answers above don't help, please email us.
Including your device model, OS version, where your music is stored (device, NAS or cloud) and a description of the problem helps us respond faster.