Support
Questions and contact for Viaduct
FAQ
The other device doesn't show up
Make sure both devices are on the same Wi-Fi. On the receiving side, keep Viaduct running on a Mac or Windows PC, and keep the app open on a phone or Quest. On iPhone and iPad, turn on Settings → Viaduct → "Local Network". Guest Wi-Fi, or networks that block devices from talking to each other (AP isolation), may prevent devices from finding each other.
What is the confirmation code?
The first time two devices exchange files, the same code appears on both screens. Check that they match and allow it — after that, no more prompts. If the codes don't match, don't allow it.
Where are received files saved?
Mac — by default, a Viaduct folder inside Downloads (change it with "Change save location…" in the menu). Android — photos and videos go to your gallery (Pictures/Viaduct, Movies/Viaduct), everything else to Download/Viaduct. iPhone & iPad — photos and videos go to the Photos app, everything else to Files › On My iPhone › Viaduct.
A transfer stopped or dropped
If Wi-Fi drops, Viaduct reconnects on its own and continues. If it stays stuck, just send the same items again — what already arrived isn't sent twice, only the rest.
How do I unpair a device?
On a Mac, use "Save location per device" in the menu. On Android and iPhone, use Settings.
I can't send folders or send without Wi-Fi
Sending whole folders and sending where there's no Wi-Fi are Pro features. You can try them free for 7 days after installing. Sending without Wi-Fi works if either the sender or the receiver has Pro.
Pro isn't active after purchase
Go to Settings → Pro → "Restore purchase". Pro is a one-time purchase and stays with your account if you reinstall.
Contact
If the above doesn't help, please email us.
Including the models and OS versions of both devices and a description of the problem helps us respond faster.